Expert IT Technician - Hiring in process/Finished, not possible to apply
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Blue Eye offers creative solutions through engineering expertise. We carry our experience and knowledge with the best professionals in different disciplines to offer optimal solutions to our clients.
As an employee or a sub-contractor, working within the Blue Eye family, we encourage you to share your ideas and experiences. This enables our teams to increase their knowledge and deliver high quality product development as well as strengthen our competitiveness as a company.
Description
The assignment is for an OnSite IT technician. Acting as back office support and 2nd line for end users in scope for customer IT, support includes hardware (PC & Peripherals), software installation, fault analysis and user administration from an IT perspective. You will be part of a dedicated team providing support across all business areas. The support organization is structured around regular ITIL framework, but agile experience is a plus as all IT backend teams are structured according to agile way of working.
Tasks
• Monitor, handle and follow up support cases from Servicedesk.
• Service and support on client installations, workstations, miscellaneous IT equipment
and server administration (OS, hardware)
• Implementations, troubleshooting, software/ OS / network.
• Actively communicate with Servicedesk responsible about deviation, interference and
divergences.
• Administrate cases within the Servicedesk system.
• Administrate asset handling within the Servicedesk system.
• Suggest continuing service improvement within Servicedesk organization to Servicedesk responsible.
Qualifications
• 10+ years experience with support and troubleshooting on Windows based environment.
• Solid experience in supporting commonly known software (MS Office Suite)
• Experience in support IT client hardware and peripherals
• Knowledge in IT Infrastructure
• Knowledge of videoconferencing systems
• Knowledge in Mac & Linux client-based environment
• Excellent communication skills
• Fluent in Swedish and English or Chinese and English
Terms
| Type of employment | Temporary position |
|---|---|
| Contract type | Full time |
| First day of employment | 2021-08-01 |
| Salary | According to collective agreements |
| Number of positions | 1 |
| Full-time equivalent | 100% |
| City | Göteborg |
| County | Västra Götalands län |
| Country | Sweden |
| Reference number | 2021/34 |
| Published | 24.Jun.2021 |
| Last application date | 24.Jul.2021 11:59 PM CEST |