Cloud & Connectivity Support Team Lead - Hiring in process/Finished, not possible to apply

Description

Connected Runtime Operations is building a team to support our Connected Car Platform Delivery.

You will be part of the newly formed team and have the possibilities to work in a rapidly growing organization where you can help us build an outstanding environment.

We are now looking for a Cloud & Connectivity Support Team Lead with relevant competence in 2nd line support area with strong team player work ethic.

Tasks

• Managing the day-to-day activities of the team within issue management, support and monitoring.
• Setting clear team goals
• Motivating the team to achieve planned vision and mission.
• Oversee day-to-day Connectivity Runtime operation.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.
• Availability to take responsibility for on-call schedule
• Be prepared to work overtime as applicable per labor law

Qualifications

• Team player
• Self-going and proactive mindset
• Oral and written communication skills
• Interpersonal and consultative skills
• Facilitation skills
• Critical thinking
• Analytical thinking and problem solving
• Being detail-oriented and capable of delivering a high level of accuracy
• Knowledge of business structure
• Can effectively communicate, work with minimal supervision, understand and execute instructions
• Have an eye for structure and order, find joy in maintaining a well-organized workplace
• Strong troubleshooting and analytic skills
• Drive and develop 2nd line structure and improve way of working
• Shall be comfortable in taking a central role dealing with both internal and external stakeholders
• Customer focused and service-oriented personality
• Understand application testing and quality
• Have basic understanding of cloud infrastructure
• Have a working knowledge of standard software and web-based applications

Terms